At our headquarters In Tempe, Arizona, we operate a factory service center and provide customer and technical support for our Satellite Modems, Modem Accessories, Performance Enhancement Proxies, Converters, Transceivers, Amplifiers and Terminals. We provide complete technical,  operational and problem solving support. And, our factory-trained and experienced personnel will provide you with the highest level of technical service.
Based in our Fremont, California facility, we operate a customer service group to support technical issues related to Vipersat enabled networks. The Customer Technical Assistance Center (CTAC) team can provide you with support in all aspects of the network including the installation, set-up, configuration, operation, and training of a Vipersat network. Our factory trained specialists are prepared to assist you with questions you have about IP enabled modems operating in Vipersat mode, as well as helping you with Vipersat Management System (VMS) and Vipersat Circuit Scheduler (VCS) queries.
Our subsidiary, Memotec, is based in Montreal, Canada. Memotec's team of senior network experts are available to assist you on our CX Series optimization solutions and access devices. We provide comprehensive customer support, including pre-sales assistance (network design, solution analysis, network optimization, technical expertise), network deployment assistance (training, on-site assistance, network installation), and sustaining support. |
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